Emptying service for glass bottles
Return instructions for emptying service
The emptying service instructions have been updated in early 2021 and can be found here:
- Instruction for returns with reverse vending machine
- Instruction for returns without reverse vending machine
See also instruction video for emptying service.
All instructions related to returns can be found in the material bank of our website.
Glass container emptying rhythm
At the emptying service, the glass containers are emptied at the
return location in the agreed emptying rhythm. The current emptying rhythm and driving date can be checked in the emptying service section of Palpa Extranet service.
If you do not have a username for the Extranet service, you can order them at firstname.lastname@example.org.
If you need to change driving days or emptying rhythm, you can contact your service provider directly. Contact information can be found in the emptying service section of the Extranet service.
Sorting of beverage packages
The appropriate sorting of beverage packages ensures that the recyclable material remains so clean that new food packages can be made of it.
Sort only bottles of glass into a glass container. Return glass bottles intact and empty. Drink residues from glass bottles contaminate the glass container and cause for example fly problems in the summertime.
NOTE! It is not allowed to put cans, plastic bottles, ceramic bottles, porcelain, garbage or other glass material (drinking glasses) into a container.
Impurities prevent the glass material from being recycled
Returns must not contain garbage or other impurities as they will prevent recycling.
If the return does not comply with Palpa's instructions, the driver has the right not to empty the container. The return location is responsible for emptying a container that has not been emptied due to impurities into mixed waste at its own expense if it is not possible to remove the impurities from the glass container.
Please remember to follow Palpa's sorting and return instructions in all your returns.
Customer satisfaction survey for emptying service for glass bottles 2020
The customer satisfaction survey was conducted during September-October 2020 for the retail and Horeca return locations involved in the emptying service. The questionnaire was sent to a total of 1999 return locations and 296 responses were received. We thank all respondents for their good feedback.
The recommendation percentage for Palpa's glass bottle emptying service was 74%.