Emptying service for glass bottles

28.04.2021

Return instructions for emptying service

The emptying service instructions have been updated in early 2021 and can be found here:

See also instruction video for emptying service.

All instructions related to returns can be found in the material bank of our website.

Glass container emptying rhythm

At the emptying service, the glass containers are emptied at the
return location in the agreed emptying rhythm. The current emptying rhythm and driving date can be checked in the emptying service section of Palpa Extranet service.

If you do not have a username for the Extranet service, you can order them at [email protected]

If you need to change driving days or emptying rhythm, you can contact your service provider directly. Contact information can be found in the emptying service section of the Extranet service.

Sorting of beverage packages

The appropriate sorting of beverage packages ensures that the recyclable material remains so clean that new food packages can be made of it. 

Sort only bottles of glass into a glass container. Return glass bottles intact and empty. Drink residues from glass bottles contaminate the glass container and cause for example fly problems in the summertime.

NOTE! It is not allowed to put cans, plastic bottles, ceramic bottles, porcelain, garbage or other glass material (drinking glasses) into a container. 


Impurities prevent the glass material from being recycled

Returns must not contain garbage or other impurities as they will prevent recycling.

If the return does not comply with Palpa's instructions, the driver has the right not to empty the container. The return location is responsible for emptying a container that has not been emptied due to impurities into mixed waste at its own expense if it is not possible to remove the impurities from the glass container.

Please remember to follow Palpa's sorting and return instructions in all your returns.
Sorting instruction

Customer satisfaction survey for emptying service for glass bottles 2020

The customer satisfaction survey was conducted during September-October 2020 for the retail and Horeca return locations involved in the emptying service. The questionnaire was sent to a total of 1999 return locations and 296 responses were received. We thank all respondents for their good feedback.

The recommendation percentage for Palpa's glass bottle emptying service was 74%. 

Retail and Horeca: Expanding the deposit-refund system

20.12.2018

In addition to the customs tariff item 22 subject to the beverage container tax, Palpa is expanding the deposit-refund system to apply to fruit and vegetable juices as well as juice and beverage concentrates and glögg concentrates.

Accepted containers will include the Palpa return system’s current container types of aluminium cans, PET plastic bottles and glass bottles. Products of the product groups may be recognized as being subject to a deposit the same as the beverage containers that are already part of a deposit-refund system.

Registration of items included in the new product groups commences on 20 December 2018. Palpa will approve new products for the deposit-refund system on the 15th of each month (or on the last weekday preceding the 15th). Products may be sold subject to a deposit after they have been approved for the deposit-refund system.

Products in the new product groups will gradually become subject to a deposit, according to each beverage manufacturer’s or importer’s own schedule.

  

Recognizing a product as being subject to a deposit

With cans and plastic bottles, the containers subject to a deposit can be recognized based on the deposit marking on their labels.

Glass containers registered using a national barcode (the product is only sold in Finland using the barcode in question) also feature a deposit marking on their labels.

Glass containers registered using an international barcode (the product is sold globally using the barcode in question) do not have a deposit marking on their labels. In this case, a product may be recognized as being subject to a deposit based on a marking on the shelf or on the receipt for purchase.

Whether containers are subject to a deposit may also be checked using the Palpa online tool.

 

Sorting containers into transport units

Containers for the new product groups are sorted into transport units the same as the containers subject to a deposit that are already part of the deposit-refund system.

Palpa news - Horeca June 2018

07.06.2018

The delivery schedule of Palpa stickers

Palpa sends the stickers on Mondays, Wednesdays and Fridays.  We want to remind all return locations to order the stickers on time.

More Palpa stickers can be ordered from Extranet (extra.palpa.fi) or from [email protected] Please remember to use only the return location’s own stickers in returns.

Returning correctly

The appropriate sorting of beverage packages is essential for both the reuse of the material and for paying the refunds.

CANS
Use Palpa manual bag for returns. Do not return other beverage packages or garbage in the bag.

PLASTIC BOTTLES
Use Palpa manual bag for returns. Do not return other beverage packages or garbage in the bag. NB! Only plastic bottles with Palpas deposit marking.

Sort cans and plastic bottles separately and return them always in original shape, empty and clean.  

GLASS BOTTLES
Return in 240 l plastic container with lid. Other glass material, porcelain, ceramics or garbage is prohibited to return in the container.

NB! It is not allowed to return glass bottles in a bag. Pieces of broken glass can be a large health and safety risk for the driver and for the personnel in the processing plant. If the return is not in compliance with Palpa’s instructions, the deposit refunds of the return may not be paid. Remember to follow Palpa’s sorting and return instructions in all returns.

More information on returning

Horeca: The deposit refund principles for one way glass bottles, sorting of return packages and the use of Palpa stickers

01.12.2016

The deposit refund principles for one way glass bottles are verified

Palpa has received feedback on refund principles for one way glass bottles that are based in conversion of the size of a container, due to the amount of small bottles has risen. The conversion is now 400 bottles for a big container and 150 bottles for a small one.

Palpa has verified the conversions in October 2016 by comparing the last 12 months reverse vending machine receipts to returned containers. Approximately 80 % of one way glass bottles are returned via reverse vending machines.

Statistics covered 2 400 return locations and 230 000 transported containers. The amount of glass bottles in a big container was 394 bottles and in a small one 156 bottles. Based on these results Palpa will not change the amounts of deposit refunds and will follow up their development regularly.

Returning correctly

The appropriate sorting of return packages is essential for both the reuse of the material and for paying the refunds.

Cans
Use Palpa manual bag for returns. Don´t return other beverage packages in the same bag or have garbage in it.

Plastic bottles
Use Palpa manual bag for returns. Don´t return other beverage packages in the same bag or have garbage in it. NB! Only plastic bottles with Palpa's deposit marking.

Recyclable glass bottles
Return in 240 l plastic container with lid. Other glass material, porcelain, ceramics or garbage is prohibited to return in the container.

NB! You can never return glass bottles in a bag. Pieces of broken glass can be a large security risk for the driver and for the personnel in the processing plant.

If the return is not in compliance with Palpa’s instructions, the deposit refunds of the return may not be paid.

Remember to follow Palpas sorting and return instructions in all returns.

More information on returning

Using Palpa stickers

Palpa pays the refunds to the company whose Palpa sticker is used in the return. If the return location uses for example the previous owners stickers will the payment of the deposit refunds be delayed.
Remember to use only the company´s own stickers in returns.

Palpa News Horeca March 2016

31.03.2016

PALPA Stops sending return instructions enclosed with PALPA stickers

Palpa stops sending sorting and return instructions enclosed with Palpa sticker orders as of 1st April 2016.

Return instructions 


Returning correctly

The appropriate sorting of return packages is essential for both the reuse of the material and for paying the refunds.

Cans

Use PALPA manual bag for returns. Don´t return other beverage packages in the same bag or have garbage in it.

Plastic bottles

Use PALPA manual bag for returns. Don´t return other beverage packages in the same bag or have garbage in it.

NB! Only plastic bottles with PALPAs deposit marking.

Recyclable glass bottles

Return in 240 l plastic container with lid. Other glass material, porcelain, ceramics or garbage can´t be returned in the container.

NB! You can never return glass bottles in a bag. Pieces of broken glass can be a large security risk for the driver and for the personnel in the processing plant.

If the return is not in compliance with PALPA’s instructions, the deposit refunds of the return may not be paid.

Remember to follow Palpas sorting and return instructions in all returns.

More information on returning

 

Return rates for 2015

Return rate was 95 % for deposit based beverage cans, 92 % for plastic bottles and 89 % for recyclable glass bottles. Return rate for refillable glass bottles administered by Ekopullo Ry was circa 98 %.

Finnish return rates for deposit-based beverage packages are very high and top class in international comparison.

We at PALPA would like to thank all Finns for environment friendly and conscious behaviour.