Updates to return system rules


Palpa has prepared updates to return system rules during 2015. The return systems have each started during different decades, and thus updates and harmonizations were considered necessary.

The updated rules are effective from 1 February 2016.

The updated rules are better suited to today’s return system operations. The updates do not cause any major changes in normal operations and no changes in the operational instructions are made.

Issues in rules have been reorganized and presented according to operational chronology, and similar features in the systems have been harmonized in the texts. Many definitions have been specified, new definitions have been added and some terms have been renamed. For example, a Deposit Payer is now called a Member.

Issues belonging to the operational instructions for the return system or official regulations have been removed from the rules. In these cases, the rules refer to instructions available at our website or to official regulations.

We invite you to read our new rules in the Material bank on our website.

More information: managing director  Pasi Nurminen, +358-9-8689 8665.

Palpa News - HoReCa October 2015


About PALPA glass containers

As the summer season is over we would like you to take a look at your stock of glass containers.

If you have unusable or broken glass containers in storage, please return them to your beverage supplier marked with a PALPA sticker.

When you return an empty container, please notify it separately to the driver. The container deposit will be credited also for broken containers.

PALPA return packaging and use of PALPA stickers

Returned beverage packages from all three recycling systems (can, plastic- and glass bottles) must be sorted and packed to separate transport units. Every unit must be marked with PALPAs identification sticker. Stickers can be ordered on PALPA Extranet or by email from asiakaspalv[email protected]

Please ensure that you have enough stickers and the sorting and return instructions readily available. By sorting correctly you will ensure the maximum recyclability. The latest return and sorting instructions can be found on PALPAs website in the Materials section.

PALPA credit notes as e-invoices

PALPA is able to send the deposit credit notes as e-invoices.

If you have the ability to receive e-invoices, please send us the address and operator information by email to [email protected]

Palpa News - Horeca June 2015


Palpa's new website

We have published our new fresh homepage palpa.fi on 3rd of June 2015. The amount of information has increased and we have grouped it to make it easier to discover. 

Quick links to different information and service is gathered on the front page.

The section on beverage container recycling gives all essential information on PALPAs recycling systems and contains communications material.

The Retail and HoReCa section of the pages serves all parties that return deposit-based beverage packages to PALPA.


Panttiparkki expanding during summer 2015

PALPA has together with the city of Helsinki tested usage of tubes for deposit-based packages on the side of trash bins during late summer of 2014. The experience has been a good one and now the usage of Panttiparkki is going to expand to other cities in Finland.

The tube is mounted on the side of a trash bin and there can anyone put deposit-based beverage packages to be picked up and returned by someone else. This way the cans and bottles have no need to be put amongst the mixed waste or left in nature to litter the environment. The bottom of the tube moves sideways so that it is easy to remove the packages from the tube. Similar solutions are in use elsewhere in Europe.

Palpa News - HoReCa March 2015



Finnish return rates for deposit-based beverage packages are very high and top class in international comparison. We at PALPA would like to thank all Finns for environment friendly and conscious behaviour.
Return rate was 97 % for deposit based beverage cans, 92 % for plastic bottles and 89 % for recyclable glass bottles. Return rate for refillable glass bottles administered by Ekopullo Ry was 97 %.


Renewed PALPA sorting and return instructions

The sorting and return instructions are updated at the beginning of March. The instructions are more detailed now and gives more attention to the correct way of sorting and packing the returns. The information package regarding PALPA returns and refunds is also updated. You can find the new materials here:

Sorting instruction

Instruction for manual return of cans and plastic bottles

Instruction for manual return of glass bottles

Ordering instruction for packaging materials

Information package regarding PALPA returns and refunds


Glass bottle recycling

We have included in our recent newsletters brief recycling stories of each package type recycled by PALPA. In this newsletter we cover recyclable glass bottles.

The deposit glass bottles are collected from return locations in two ways; using direct recycling transports and backhauling transports of beverage distributors. When the beverage distributor collects the container, it’s first transported to distribution centre and further to handling centre where the container is emptied and washed to be ready for new delivery to a store or restaurant. When the direct transport is used, the container is emptied and rinsed at the store loading dock and the glass is transported directly to the recycling plant.

It is very important that the glass containers are packed only with beverage bottles made of glass. Even a small amount of porcelain or ceramics can contaminate large quantity of bottles and harm the glass recycling. Also many glass dishes (e.g. pints) are made of non-recyclable glass material. The glass bottles that are emptied from the containers at the handling plants are transported to the recycling plant. All the glass bottles collected by PALPA are recycled in Finland. At the recycling plant the bottles are crushed, cleaned and colour sorted. The caps and labels are removed. The clean and sorted glass is used as raw material for bottles, glass wool and foamed glass.

Palpa News - HoReCa November 2014



PET-bottle recycling

We will include in our newsletters this year brief recycling stories of each package type recycled by PALPA. In this newsletter we cover recyclable plastic bottles.


Deposits circulate with ease

PALPA handle and credit about two million electronic return receipts a year. This process a turns over approximately 300 million euros in deposits. Credit notes are created and dated twice a month, on the 15th and the last. The payment term is 21 days and PALPA pays the credit amounts automatically to the return locations bank account. The crediting process consists of large amounts of data and money. Therefore the process needs to be reliable and as automatic as possible for both PALPA and the return locations.

In year 2014 so far in average 99,8 % of all returnreceipts can be credited without manual intervention. Only 0,2 % require manual error checking. This means in practise that all reported return receipts can be handled and credited during the same crediting period.


Sorting of returns

Returned beverage packages from all three recycling systems must be sorted and packed to separate transport units.Every unit must be marked with PALPAs identification sticker. Stickers can be ordered on PALPA Extranet or by e-mail: [email protected]

Please ensure that you have enough stickers and the sorting - and return instructions readily available.By sorting correctly you'll ensure the maximum recyclability.

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